Client Experience Coordinator

Job Summary

A company is looking for a Coordinator I, Client Experience.

Key Responsibilities

• Manage client onboarding and ensure satisfaction through effective communication and support
• Facilitate the transition of new studies to Client Services and conduct periodic client check-ins
• Assist in project discussions, issue resolution, and documentation of client inquiries

Required Qualifications

• Bachelor's degree in Business, Communication, or Science-related field, or High School Diploma with relevant industry experience
• One year of experience in an IRB, health-related field, or clinical research
• Intermediate computer skills, including MS Office products and CRM software
• Knowledge of clinical research, including drug, biologics, and device trials
• Understanding of FDA and OHRP regulations and guidance