Client Experience Coordinator

Job Summary

A company is looking for a Coordinator I, Client Experience.

Key Responsibilities

• Collaborates with management to drive process enhancements and execute departmental strategies
• Acts as a point of contact for IRB customers, providing exceptional customer service to enhance client experience
• Documents and tracks client experience data for continuous improvement and escalates client concerns as necessary

Required Qualifications

• Bachelor's degree in business, communication, or a science-related field, or a High School Diploma with two years of industry experience
• Two or more years of experience in an IRB, health-related field, or clinical research
• Understanding of FDA and OHRP regulations and guidance related to informed consent and institutional review boards
• Intermediate computer skills, including proficiency in MS Office products and CRM software