Client Experience Coordinator

Job Summary

A company is looking for a Client Experience Coordinator to manage customer interactions and ensure efficient service delivery.

Key Responsibilities

• Manage incoming calls, emails, and voicemails, translating essential information to appropriate priority and category
• Process emergency management requests and escalate to key stakeholders as necessary
• Perform follow-up activities and assist with data entry and analysis as assigned

Required Qualifications

• High school diploma or equivalent required; Bachelor Science Degree preferred
• Ability to type 40 words per minute required
• Experience with Microsoft Office suite and service-oriented roles required
• Experience with a case management system preferred
• Experience communicating with all levels of the organization preferred