Client Experience Coordinator

Job Summary

A company is looking for a Coordinator II, Client Experience.

Key Responsibilities

• Collaborates with management to drive process enhancements and execute departmental strategies
• Acts as a point of contact for IRB customers, providing exceptional customer service to enhance client experience
• Documents and tracks client experience data for continuous improvement and escalates client concerns as needed

Required Qualifications

• Bachelor's degree in business, communication, or a science-related field, or a high school diploma with three years of industry experience
• Three or more years of experience in an IRB, health-related field, or clinical research
• Understanding of FDA and OHRP regulations and ICH guidance for informed consent and institutional review boards
• Intermediate computer skills, including MS Office products and CRM software
• Ability to evaluate situations and exercise good judgment and discretion