Client Experience Coordinator

Job Summary

As a full-time remote Client Experience Coordinator, the successful candidate will manage client communications, address inquiries, and ensure a seamless experience while advocating for client needs and coordinating resources across teams.

Key responsibilities

• Communicate with clients via phone, live chat, email, and web meetings to ensure expectations are met and exceeded
• Promptly address client inquiries, issues, and feedback while providing proper follow-up to ensure satisfaction
• Collaborate with various departments to create a consistent and positive client experience

Required qualifications

• Detail-oriented with strong organizational skills and the ability to manage multiple priorities
• Self-motivated and capable of functioning independently as well as within a team
• Strong writing skills for effective client communication
• Experience with Google G Suite and a willingness to learn other online tools
• Excellent interpersonal skills for collaboration across departments