Client Experience Director

Job Summary

A company is looking for a Director, Client Experience.

Key Responsibilities

• Develop and implement a comprehensive client experience strategy
• Act as a liaison with the Executive Leadership team to enhance client-centric culture and provide insights on client experience
• Analyze client feedback and implement process improvements to enhance client interactions

Required Qualifications

• Bachelor's degree in Communication or related field preferred
• 10+ years of leadership experience
• 10+ years of experience as a trusted advisor to clients in consulting or industry roles
• Ability to build strong relationships and influence decisions with stakeholders
• Must be able to travel throughout Canada and the US (less than 50%)