Client Experience Director

Job Summary

A company is looking for a Director, Client Experience to enhance client interactions and foster long-term relationships.

Key Responsibilities

• Develop and implement a comprehensive client experience strategy
• Act as a liaison with the Executive Leadership team to promote client-centric initiatives
• Collect and analyze client feedback to identify areas for improvement

Required Qualifications

• Bachelor's degree in Communication or related field preferred
• 10+ years of leadership experience
• 10+ years of experience as a trusted advisor to clients in a consulting capacity
• Ability to build strong relationships and influence decisions with stakeholders
• Must be able to travel throughout Canada and the US (less than 50%)