Client Experience Director

Job Summary

A company is looking for a Client Experience Director to lead the design and improvement of client experiences for government clients.

Key Responsibilities

• Serve as the primary advocate for client perspectives and develop a client experience strategy
• Analyze client journeys to identify pain points and collaborate with teams to enhance solutions
• Promote a client-first culture and ensure alignment of operational objectives with client goals

Required Qualifications

• Bachelor's degree in business, public administration, communications, human services, or a related field
• 10 or more years of experience supporting government clients or in client experience roles
• Experience working in a matrixed environment with cross-functional teams
• Background in journey mapping, customer experience, or process improvement
• Master's degree preferred but not required