Client Experience Engagement Specialist

Job Summary

A company is looking for a Client Experience Engagement Specialist to drive product adoption and enhance client engagement.

Key Responsibilities:

• Design and implement strategies to increase product adoption and enhance user experience
• Analyze client interactions to improve onboarding and overall lifecycle experience
• Leverage data insights to assess engagement trends and provide actionable recommendations

Required Qualifications:

• Understanding of HTML and CSS
• 2+ years of experience managing business systems like Pendo, Gainsight, or Vonage
• Experience with system integrations and knowledge of automation tools
• Experience in customer engagement, product adoption, or digital strategy
• Ability to work cross-functionally and support non-technical users