Client Experience Executive

Job Summary

A company is looking for a Client Experience Executive.

Key Responsibilities

• Drive client satisfaction and retention through effective communication and resolution of client issues
• Lead the Client Experience Team and oversee the execution of account planning and growth strategies
• Manage contract renewals and upsell opportunities to achieve revenue and earnings goals

Required Qualifications

• Bachelor's degree in Business, Health Care, or a related field
• 10 to 15 years of experience in a customer-facing role with executive-level interaction
• Strong strategic account management and people management skills
• Proven track record of leading strategic initiatives and achieving revenue growth targets
• MBA preferred and prior senior leadership experience in healthcare or managed care is a plus