Client Experience Manager

Job Summary

A company is looking for a Client Experience Manager, Lifecycle Marketing.

Key Responsibilities

• Manage the success and professional growth of a team of Lifecycle Marketing Strategists
• Oversee daily and weekly activities of direct reports and account performance to identify opportunities and risks
• Act as the primary point of escalation for complex issues and partner with leadership to improve processes

Required Qualifications

• Minimum of 2 years experience in Lifecycle Marketing (CDP); Automotive tech experience preferred
• Proven track record in managing performance within a CDP environment
• Experience in coaching and mentoring a team while tracking activity metrics
• Strong analytical and critical thinking skills for performance data analysis
• Ability to manage multiple projects while prioritizing client interests