Client Experience Manager

Job Summary

A company is looking for a Client Experience Manager, Venues & Festivals.

Key Responsibilities

• Act as the primary point of contact for assigned client accounts, managing their daily needs and inquiries
• Build and maintain strong, trusted relationships with clients, ensuring effective onboarding and long-term success
• Manage client projects, timelines, and event builds while implementing process improvements for optimized workflows

Qualifications

• 5+ years in similar roles with online ticketing, festivals, or venues
• Experience with event management, financial reporting, and digital marketing in primary event ticketing software
• Familiarity with external tools used by professional sports teams
• A bachelor's degree in business or a related field; postgraduate degree or additional certifications preferred
• Proficiency in Hubspot, Notion, Slack, & Google Apps