Client Experience Manager

Job Summary

A company is looking for a Client Experience Manager - Sports.

Key Responsibilities

• Serve as the primary point of contact for key client accounts, fostering long-term relationships
• Manage day-to-day operations of events, including event builds, financial reporting, and fan engagement strategies
• Monitor platform adoption and client satisfaction, collaborating with internal teams to address challenges

Required Qualifications

• 5+ years of experience in ticketing operations, client success, or account management in major league sports
• Expertise in event builds, inventory management, and financial reporting within professional sports ticketing systems
• High technical acumen and curiosity about emerging technologies and AI tools
• Proficiency in Hubspot, Notion, Slack, and Google Workspace
• Bachelor's degree required; postgraduate degrees or certifications in related fields preferred