Client Experience Manager

Job Summary

A company is looking for a Client Experience Manager.

Key Responsibilities

• Own and enhance the Provider lifecycle and onboarding experience, focusing on new campaigns
• Manage team escalations and solve complex Provider onboarding challenges through strategic relationship management
• Create and monitor reports on recruitment, credentialing, training, and escalations to improve Provider performance

Required Qualifications

• Bachelor's degree or equivalent experience
• Strong project management experience
• DMEPOS experience preferred
• Strong business acumen and relationship management skills
• Familiarity with Excel, data analysis, and Salesforce