Client Experience Manager

Job Summary

A company is looking for a Client Experience and Loyalty Manager.

Key Responsibilities

• Drive the strategic development and operational execution of client experience initiatives to enhance satisfaction and loyalty
• Manage client satisfaction surveys and analyze data to drive continuous improvement in service delivery
• Collaborate with cross-functional teams to operationalize client retention strategies and monitor engagement trends

Required Qualifications

• Bachelor's Degree preferred or a related field
• 4-7 years of customer-facing experience in sales, relationship management, or customer success, preferably in the cybersecurity industry
• Experience leading meetings with external executive stakeholders and resolving issues collaboratively
• Familiarity with Salesforce Reporting, Dashboards, CPQ, and Opportunities is preferred
• Proven success in building and maintaining relationships with senior leaders