Client Experience Manager

Job Summary

A company is looking for a Manager, Client Experience.

Key Responsibilities

• Develop and implement strategies to enhance the client experience
• Lead and mentor a team of client service professionals
• Monitor and report on client satisfaction and experience metrics

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience
• 6-8+ years of experience in client experience or customer service
• Proven experience in developing client experience strategies
• Strong leadership and team management skills
• Proficiency in Microsoft Office Suite and CRM tools