Client Experience Manager

Job Summary

A company is looking for a Manager, Client Experience.

Key Responsibilities

• Oversee teams to enhance the client journey and ensure a seamless experience throughout the client lifecycle
• Collect and act on client feedback to drive service improvements and address pain points
• Manage and mentor a team while collaborating with internal teams to align on client expectations

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field preferred -OR- equivalent experience
• 5+ years of experience in client experience, customer success, or a related role
• Proven success in client experience and retention strategies
• Familiarity with client experience tools and metrics
• Experience in the IT or technology industry, preferably in a Managed Services Provider (MSP) environment