Client Experience Manager

Job Summary

A company is looking for a Client Experience Manager to drive retention, revenue growth, and client satisfaction across a defined book of business.

Key Responsibilities

• Manage a defined book of business with tailored engagement strategies and establish trusted relationships with client stakeholders
• Protect and grow recurring revenue by identifying churn risks and driving client advocacy
• Increase share of wallet by surfacing qualified expansion opportunities and monitoring revenue per client

Required Qualifications

• 3-5+ years in a client-facing role (Client Success, Account Management, or Consulting)
• Proven track record managing a book of business in a B2B SaaS or technology consulting environment
• Experience in B2B SaaS, ERP, or technology consulting environments strongly preferred
• Demonstrated ability to lead value-based engagements and surface growth opportunities