Client Experience Manager

Job Summary

A company is looking for a Client Experience Manager to drive retention, revenue growth, and client satisfaction.

Key Responsibilities

• Proactively manage a defined book of business with tailored engagement strategies
• Establish trusted relationships with client stakeholders and deliver structured engagement
• Identify and mitigate churn risks while driving net retention and revenue outcomes

Required Qualifications

• 3-5+ years in a client-facing role (Client Success, Account Management, or Consulting)
• Proven track record managing a book of business in a B2B SaaS or technology consulting environment
• Experience in B2B SaaS, ERP, or technology consulting strongly preferred
• Demonstrated ability to lead value-based engagements and surface growth opportunities