Client Experience Manager

Job Summary

Driving client retention and satisfaction, the full-time remote Client Experience Manager will manage a defined book of business, serving as a trusted advisor and strategic partner to maximize client value and expand relationships.

Key responsibilities

• Proactively manage client relationships with tailored engagement strategies across account tiers
• Identify and mitigate churn risks while driving net retention and revenue preservation outcomes
• Surface qualified expansion opportunities and track revenue per client through insight-led engagement

Required qualifications

• 3-5+ years in a client-facing role such as Client Success, Account Management, or Consulting
• Proven track record managing a book of business in a B2B SaaS or technology consulting environment
• Experience in B2B SaaS, ERP, or technology consulting environments is strongly preferred
• Demonstrated ability to lead value-based engagements and identify growth opportunities