Client Experience Manager

Job Summary

To enhance client satisfaction, the full-time remote Client Experience Manager - Quality Assurance will conduct internal audits, prepare reports, and identify opportunities for process improvements within the firm.

Key responsibilities:

• Complete internal audits to ensure compliance with firm protocols and client expectations
• Prepare and present reports on audit findings and areas for improvement
• Assist in the coordination of audits and the development of training programs related to quality control

Required qualifications:

• Bachelor's degree in Business Administration or related field
• 7+ years of experience in litigated insurance claims handling and qualitative auditing
• Experience with insurance claims auditing from the insurance company perspective is preferred
• Strong analytical skills and understanding of claims and litigation management processes
• Familiarity with firm systems such as Aderant and ProLaw