Client Experience Manager

Job Summary

Managing the end-to-end deployment of the Company's products, the fully remote Client Experience Manager will nurture client relationships, drive product adoption, and provide technical expertise in EHR integrations, particularly with Epic and Cerner.

Key responsibilities

• Lead technical configuration and deployment of the Remote Patient Monitoring platform within client EHR environments
• Own post-launch client relationships, conducting regular check-ins and strategic reviews to align with client goals
• Develop and maintain detailed project plans, coordinating cross-functional resources to meet client requirements and timelines

Required qualifications

• Strong understanding of EHR architectures, HL7/FHIR fundamentals, and enterprise SaaS deployment
• Exceptional consultative skills with a proven track record of driving platform adoption and client satisfaction
• Adeptness at presenting technical concepts to clinical and executive audiences
• Highly organized and detail-oriented, with flexibility in a fast-paced environment
• Passionate about building long-term client partnerships