Client Experience Manager
Job Summary
To support a key segment of clients, the full-time Client Experience Manager will manage inquiries, provide account support, and facilitate training on the Envoy app while working remotely within the United States.
Key responsibilities
- Respond to client questions and troubleshoot tier-2 level requests from foreign nationals regarding non-legal inquiries
- Handle escalations and collaborate with management and cross-functional teams to resolve issues
- Lead training sessions for clients and foreign nationals on the Envoy app and maintain team materials
Required qualifications
- 1-2 years of customer service experience
- Bachelor's Degree or equivalent work experience preferred
- Experience or knowledge of ticketing systems (e.g., Zendesk) preferred
- Strong proficiency with MS Office Suite, specifically Excel
- Passion and interest in immigration preferred
Complete Job Description
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