Client Experience Operations Manager

Job Summary

A company is looking for an Operations & Client Experience Manager.

Key Responsibilities

• Own the client journey from onboarding through ongoing service
• Improve tracking of client health, feedback, and risk
• Lead managers and specialists across onboarding, client services, and operations support

Required Qualifications

• 5+ years in operations, service delivery, or client experience
• 1+ years of experience working remotely, preferably leading remote teams
• 1+ years of experience in managing managers
• Strong organizational and systems-thinking skills
• Comfortable using CRM tools like HubSpot