Client Experience Protection Manager

Job Summary

To enhance client satisfaction, the full-time Client Experience Protection Junior Manager will manage operational and analytical tasks, analyze performance metrics, and develop quality strategies while working remotely from China or Almaty, KZ.

Key responsibilities

• Independently manage operational and analytical tasks from goal setting through execution and result control
• Analyze statistics and partner performance metrics to identify quality improvement opportunities
• Support and manage partners in Bitrix CRM, handling complex requests and contributing to process improvements

Required qualifications

• Proficiency in Chinese and Russian (C1+) and English (B1+)
• Experience in negotiating and working with contractors and partners
• Confident in working with data in tables (Google Sheets, Excel)
• Advanced user of Google Workspace