Client Experience Representative

Job Summary

A company is looking for a Client Experience Representative I.

Key Responsibilities

• Provide responsive service to plan administrators, brokers, and field partners across multiple lines of business
• Develop and maintain expertise in voluntary benefits and group administration to address inquiries effectively
• Build strong relationships with clients and partners while promoting digital tools to enhance customer satisfaction

Required Qualifications

• Bachelor's degree preferred or equivalent experience
• 3+ years of customer service experience required
• Solid understanding of the marketplace and the value of brokers, agents, and clients
• Demonstrated critical thinking and decision-making skills
• Ability to operate in a fast-paced, multifaceted environment