Client Experience Representative

Job Summary

A company is looking for a Client Experience Representative to join their Client Experience Team.

Key Responsibilities

• Deliver exceptional customer support while maintaining Service Level Agreements for response time and case resolutions
• Create and deliver engaging customer training for product offerings to ensure successful deployment of testing programs
• Support the continuous improvement of knowledge resources and assist in revenue-generating activities, including customer outreach and order processing

Required Qualifications

• 1-3 years of experience in a customer-facing role
• Intermediate proficiency in Microsoft Excel
• Experience using CRM systems or customer support tools is considered an asset
• Educational background in Business or Science is considered an asset
• Ability to manage multiple priorities in a fast-paced environment