Client Experience Specialist

Job Summary

A company is looking for a Client Experience Specialist to enhance client onboarding and satisfaction.

Key Responsibilities:

• Onboard and train new clients on Carefeed's solutions for effective use
• Provide ongoing support as the primary contact for assigned client communities
• Create and customize client communications, including templates and calendars

Required Qualifications:

• Bachelor's Degree in a relevant field
• 3+ years of experience in a client success, customer service, or technical support role
• Familiarity with the healthcare industry and SaaS solutions
• Proficient in Microsoft Word, Excel, Google Docs, and Adobe
• Experience with DocuSign and Canva is a plus