Client Experience Specialist

Job Summary

A company is looking for an RCM Client Experience Specialist to enhance customer satisfaction for its RCM billing services.

Key Responsibilities

• Own and improve customer satisfaction for RCM clients
• Build and manage an RCM customer feedback program
• Coordinate customer escalations and track operational performance metrics

Required Qualifications

• Experience in home care or home health
• Background in customer success, account management, or customer service
• Proven ability to manage escalations and coordinate cross-functional teams
• Comfortable working with data