Client Experience Specialist

Job Summary

A company is looking for a Client Experience Specialist (SaaS) for North America.

Key Responsibilities

• Act as the primary point of contact for existing client support initiatives
• Manage support communications and handle technical inquiries and issues
• Conduct client check-ins, training sessions, and gather feedback for product improvement

Required Qualifications

• Experience in customer support or client relations
• Ability to conduct training sessions and lead client meetings
• Proficiency in troubleshooting technical issues
• Strong organizational skills and attention to detail
• Willingness to learn new systems and processes