Client Experience Specialist

Job Summary

A company is looking for a Client Experience Specialist to enhance client satisfaction and operational efficiency in a SaaS environment.

Key Responsibilities

• Manage operational execution of client engagements, ensuring high-quality service delivery
• Document and improve client operations processes, tracking key operational KPIs
• Support client engagement and adoption, translating feedback into actionable recommendations

Required Qualifications

• High school diploma or equivalent
• C1-level spoken English is essential
• 3+ years of experience in client-facing operational roles within a SaaS environment
• Experience in life sciences, biopharma, or medical affairs is highly preferred
• Strong project management expertise and experience in cross-functional collaboration