Client Experience Specialist

Job Summary

A company is looking for a Client Experience Specialist to join their remote support team.

Key Responsibilities

• Guide clients through the platform and maintain accurate records in Salesforce
• Advocate for clients by providing feedback to internal teams and solving problems efficiently
• Embrace new technology and participate in onboarding and team discussions to improve service

Required Qualifications

• 2+ years in Customer Support, preferably in a Call Center environment
• 2+ years of experience with CRM systems, with a preference for Salesforce
• Experience in SaaS, particularly within legal services, is a plus
• 1+ years in legal/litigation support preferred
• High school diploma required; advanced studies or equivalent work experience valued