Client Experience Specialist

Job Summary

Providing exceptional support to clients, the full-time Client Experience Specialist will manage order placements, respond to inquiries, and assist with quotes while ensuring timely communication and administrative support in a remote environment.

Key responsibilities

• Respond to client requests and place orders according to company guidelines to meet service level agreements
• Provide timely quotes for customers on products and assist with open order tracking and reporting
• Initiate the returned merchandise process and educate clients on RMA procedures

Required qualifications

• Experience in customer service or administrative support roles
• Familiarity with order management systems and reporting tools
• Understanding of shipment cutoff times for distribution partners
• Ability to work collaboratively with sales teams and clients
• Proficiency in handling multiple tasks and prioritizing effectively