Client Experience Specialist

Job Summary

Providing administrative support for complex client orders, the full-time Client Experience Specialist will manage data entry, respond to client inquiries, and ensure compliance with company procedures while working in a collaborative environment.

Key responsibilities

• Handle administrative tasks related to client orders, including data entry and order tracking
• Provide timely quotes and proactive communication to clients regarding order status and delivery information
• Assist with the returns process and escalate requests as needed to ensure client satisfaction

Required qualifications

• High School diploma or equivalent
• 4 years of relevant experience in sales support or client operations
• Intermediate skills in Microsoft Office, particularly Excel and Outlook
• Working knowledge of data entry into a CRM or ERP system
• Familiarity with the sales cycle and purchasing processes from an Inside Sales perspective