Client Experience Specialist

Job Summary

To support the onboarding of new clients, the remote Client Experience Specialist will guide them through the implementation process, provide training, and ensure a smooth transition to Carefeed's platform while focusing on client satisfaction and long-term engagement.

Key Responsibilities:

• Lead new clients through the full implementation and onboarding process, including platform setup and hands-on training
• Serve as the primary point of contact for assigned client communities, providing high-level support during onboarding
• Track client trends and collaborate with the Client Experience team to refine onboarding processes and improve client engagement

Required Qualifications:

• Bachelor's Degree in a relevant field
• 3+ years of experience in a client success, customer service, or technical support role
• Familiarity with the healthcare industry and experience with SaaS solutions
• Proficient in Microsoft Word, Excel, Google Docs, and Adobe; experience with DocuSign is a plus
• Strong facilitation skills for leading virtual training sessions