Client Experience Specialist

Job Summary

Supporting a collaborative team, the full-time remote Client Experience Specialist will manage non-licensed real estate transaction tasks, ensuring seamless communication and efficient processing from contract to close for agents and clients primarily in the Eastern Time Zone.

Key responsibilities:

• Perform non-licensed administrative tasks, managing contractual dates and ensuring timely transaction closures
• Collaborate with agents and third parties to verify compliance documentation and organize transaction details
• Serve as the main point of contact for all stakeholders throughout the transaction process, providing updates and resolving discrepancies

Required qualifications:

• Minimum of 2 years of experience in real estate, mortgage, title administration, or transaction coordination
• Conveyancing experience is strongly preferred
• Proficient in navigating multiple software systems related to transaction management
• Strong analytical skills for managing financial details such as invoices and commission calculations
• Ability to work independently in a fast-paced, high-volume environment