Client Experience Specialist

Job Summary

To support a growing client base, the full-time Client Experience Specialist will communicate with clients via phone, live chat, and email to address inquiries and requests, ensuring a seamless experience in a fully remote environment.

Key responsibilities

• Communicate with clients to promptly address inquiries, issues, and feedback while setting clear expectations
• Perform inbound product and website change requests, coordinating with internal teams for timely execution
• Participate in team meetings to share ideas and client feedback, contributing to continuous improvement efforts

Required qualifications

• Experience in a client-facing role, such as account management or client support
• Familiarity with CRM and productivity tools, with the ability to learn new systems quickly
• Comfortable working independently in a fully remote environment with strong asynchronous communication habits
• Experience in SaaS, financial services, or marketing technology is a plus
• Access to a private and secure workspace with a reliable internet connection