Client Experience Specialist
Job Summary
As a fully remote opportunity, the Client Experience Specialist will address and resolve client inquiries, manage client records in Salesforce, and advocate for clients by providing feedback to internal teams while working Monday through Friday, 9:00am - 6:00pm PT.
Key responsibilities
- Guide clients through the One Legal platform to complete tasks and maintain accurate records
- Collaborate with management to meet corporate goals and enhance the client experience
- Utilize new technology to improve service efficiency and assist in onboarding new team members
Required qualifications
- 2+ years in Customer Support, preferably with Call Center experience
- 2+ years of experience with CRM systems, with a preference for Salesforce
- Experience in SaaS, particularly in legal services, is a plus
- 1+ years in legal/litigation support preferred
- High school diploma required; advanced studies or equivalent work experience valued
Complete Job Description
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