Client Experience Specialist

Job Summary

To support a growing Employee Assistance Program, the remote Client Experience Specialist will manage a high volume of inbound calls and online service requests, providing exceptional customer support and connecting clients with necessary resources.

Key responsibilities

• Manage inbound calls and online service requests while delivering exceptional customer support
• Assess client situations to determine appropriate referrals and coordinate service delivery
• Maintain accurate client records and documentation, ensuring compliance with company policies

Required qualifications

• High School Diploma or equivalent
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office applications