Client Experience Specialist

Job Summary

Supporting dedicated sales teams across various verticals, the full-time Client Experience Specialist will manage day-to-day campaign planning, execution, and analysis while leveraging AI tools to enhance operational workflows and client reporting.

Key responsibilities

• Serve as the primary operational partner for assigned accounts, managing campaign timelines and client expectations
• Oversee full campaign lifecycles, monitoring pacing and delivery while troubleshooting discrepancies
• Utilize generative AI tools to draft performance summaries and ensure accuracy in client communications

Required qualifications

• 2+ years of experience in digital campaign management or client service within digital advertising
• Hands-on knowledge of digital media formats and buying models
• Proficiency with ad tech platforms, including Google Ad Manager and Salesforce
• Experience using generative AI tools for professional communications and workflow automation
• Ability to critically evaluate AI-generated content for accuracy and compliance