Client Experience Supervisor

Job Summary

A company is looking for a Client Experience Supervisor to lead a team of Client Experience Specialists in managing the transaction process for real estate agents.

Key Responsibilities

• Supervise and train Client Experience Specialists, managing their workflows and performance
• Act as the first point of escalation for questions and issues, collaborating with agents and branch leadership
• Continuously evaluate and improve procedures based on customer feedback and team performance

Required Qualifications

• 3-5 years of business experience; 1-2 years of supervisory experience preferred
• Prior experience in real estate and customer service strongly preferred
• Ability to work remotely in a fast-paced, high-volume environment
• Proficiency in navigating multiple software systems
• Demonstrated ability to collaborate effectively with different departments and leaders