Client Experience Support Associate

Job Summary

A company is looking for a Client Experience Support Associate to provide high-quality technical support to clients.

Key Responsibilities

• Deliver technical support by troubleshooting client challenges and leading training sessions
• Optimize client response systems and improve training materials
• Assist Client Success Managers with project work and client communications

Required Qualifications

• 1-2 years of experience with SaaS texting and dialing tools or in the telephony industry
• Familiarity with Slack, Google Drive, email ticketing, and CRM software
• Ability to work in fast-paced, start-up environments
• Flexibility to adapt to evolving responsibilities
• Availability to work specific schedules, including weekends and evenings during peak times