Client Experience Support Manager

Job Summary

A company is looking for a Client Experience Support Manager to serve as a technical anchor and mentor within their Support organization.

Key Responsibilities

• Serve as the first point of escalation for complex technical issues and mentor L1 Support Associates
• Lead client training sessions and manage operational excellence for enterprise clients
• Own the internal Knowledge Base or design training modules to improve client onboarding and support

Required Qualifications

• 3+ years of experience in technical support, preferably in political tech or SaaS telephony
• Ability to work a flexible schedule, including weekends and evenings during peak cycles
• Strong analytical skills with a focus on root cause analysis and workflow improvement
• Familiarity with tools such as Slack, HubSpot, Asana, and Notion
• Commitment to progressive values and a desire to support the left's success