Client Happiness Coordinator

Job Summary

A company is looking for a Client Happiness Coordinator to enhance the client experience throughout their legal journey.

Key Responsibilities

• Conduct proactive client check-ins and manage communication expectations
• Coordinate client appreciation campaigns and track important client dates
• Request and monitor online reviews while supporting referral follow-ups

Required Qualifications

• Background in client success, hospitality, or professional services
• High emotional intelligence and ability to handle stressed clients
• Strong organizational skills and comfort with systems
• Ability to work independently in a remote setting
• No legal experience required, but client-facing excellence is essential