Client Implementation Lead

Job Summary

Owning end-to-end delivery for the organization's most complex client implementations, the full-time remote Client Implementation Lead will shape the implementation framework, develop methodologies, and serve as a key authority on best practices while collaborating with various teams.

Key responsibilities

• Own end-to-end delivery for high-priority client implementations, serving as the primary accountable party
• Develop and maintain implementation methodologies, including playbooks and quality standards
• Partner with cross-functional teams to design implementation approaches for new clients and products

Required qualifications

• Bachelor's degree required; advanced degree preferred
• 7+ years of experience in client implementation or professional services with complex accounts
• Expert-level knowledge of implementation methodology and client onboarding lifecycle management
• Strong track record of influencing cross-functional teams and driving improvements
• Healthcare or health services industry experience strongly preferred