Client Implementation Manager

Job Summary

Leading client implementations from kickoff through launch and stabilization, the full-time remote Client Implementation and Operations Manager will own the client experience, drive cross-functional execution, and ensure organized communication and accountability.

Key responsibilities

• Own the end-to-end client implementation experience, including project planning, execution, communication, and risk management
• Serve as the primary point of contact for clients, providing timely updates and managing expectations
• Drive cross-functional execution across various teams to ensure successful project launches and improve operational workflows

Required qualifications

• 4+ years of experience in implementation, project management, client success, or operations
• Experience managing complex cross-functional projects with external stakeholders
• Strong project management, prioritization, and organizational skills
• Proficiency with Salesforce, Google Workspace, Asana, or similar tools
• Experience in healthcare, benefits, digital health, eligibility, or claims preferred