Client Issue Management Analyst

Job Summary

A company is looking for a Client Issue Management Triage Analyst.

Key Responsibilities

• Monitor the Issue Management Tool for tracking and assessment
• Utilize root cause analysis strategies to communicate outcomes to stakeholders
• Assess and prioritize issues based on urgency and impact for resolution

Required Qualifications

• Bachelor's degree required
• 4+ years of analytical reporting experience
• 3+ years of experience in operations or process improvement roles
• 2+ years of experience in the pharmacy benefits or related industry
• Six Sigma yellow belt certification required within one year of start date