Client Issue Management Manager

Job Summary

A company is looking for a Manager, Client Issue Management.

Key Responsibilities

• Oversee the client issue management tool and create a company-wide issue management process
• Manage the Issue Management Triage Analyst and ensure effective root cause analysis strategies are implemented
• Identify improvement opportunities and maintain relationships across functional areas to drive consistent processes

Required Qualifications

• Bachelor's degree or equivalent experience required
• 7+ years in operations or process improvement with management expertise
• 5+ years of experience in issue management or risk management
• 5+ years of experience in the pharmacy benefits or related industry
• Six Sigma yellow belt certification required within one year of start date