Client Leader

Job Summary

A company is looking for a Client Leader - Virtual.

Key Responsibilities

• Serve as the senior Customer Care contact and escalation point for assigned clients
• Build trusted advisor relationships with client executives and internal senior leaders
• Drive execution of Customer Care strategy and oversee delivery models for operational efficiency

Required Qualifications

• Bachelor's degree or equivalent experience
• 5+ years of call center management and leadership experience
• Expertise in Customer Care delivery and client management
• Proven success in leading complex, client-facing environments
• Experience driving continuous improvement within a service-focused organization