Client Liaison

Job Summary

A company is looking for a Client Liaison to serve as a high-touch escalation point for benefit-related employee issues.

Key Responsibilities

• Act as the primary contact for escalated employee benefit inquiries
• Support Annual Enrollment activities and present quarterly Service Level Agreement (SLA) metrics to clients
• Build and manage relationships with client contacts and collaborate with internal experts to resolve issues

Required Qualifications

• Strong background in client services, benefits administration, or employee support
• Ability to navigate and work within client-specific systems and tools
• Experience working independently and managing competing priorities
• High degree of professionalism, especially when interacting with executive stakeholders
• Strong interpersonal skills to build rapport with internal and external partners